Client Personas! Have You Made Yours?

Sorting your prospects and buyers into their “whys” for using your offerings enables you to create “personas” for your types of clients.  How many different types do you have?   AND what are the specific conversations you must create to attract, connect, engage and convert them as they go through the steps of the buying journey.

One persona you create may be very focused upon the details of your product.  Another may be more interested in the service that comes with doing business with you and for that reason alone they don’t have deep concern about the products.   And so on ….

It can be eye-opening when you stop and start realizing the different “whys” your current buyers have for using what you sell.  The ideas for attracting future business become much wider in scope… usually going way beyond the products and services themselves.

​​​​​​You also realize how you must change your voice as you engage with eah persona .. .just like you do with humans.  This realization makes it a requirement and fun to add a personality to each persona and also give each persona a name!   Personalize them as much as you can because  each one is who you are going to start having conversations with as you go forward with your marketing strategies and acitivities.

Here is a quick image I put together with a very simple depiction of 3 personas and hopefully it is obvious as to how the marketing conversations could vary per persona.  The product is a type of children’s food.
Once your personas are created and named, you are going to create a process … a buyer journey … for each of your personas.   Start with how they find out about you, at the early awareness stage that I always refer to as “attract” … and move on to what will make a connection, and then what information do you need to create engagement from each connection  and then what do they need to know in order to buy from you.   You should also include what happens after the sale to make sure this persona will be a repeat customer and/or referral.

Give it a try!  It can be eye opening!

Here’s to your success via “making connections! ”

Know Thy Clients!

Content is the name of the game in the online mktg arena currently.  Original content.    So how does that work?   Well ….  it’s made up of what you offer, your clients, and the ‘world” that both reside in!   AND if you stick with me, the rest of this year my focus ( with a couple of side detours) will be on helping you know how to implement some great CRM, i.e. Customer Relationship Management within your business and of course making sure you know why!

So this week, let me ask you, ” how well do you know your clients?”
Hopefully you are all becoming aware of the need to know your client’s “why” for buying your products and services.   Because, as many of you already know, what you offer is the HOW for your clients to get what they really want.   This is why you must know their WHY for looking at your offerings, in order to maximize “your” success with your marketing . messaging.

There is still more to know about your clients!   Just for fun pick 10 of your current clients.  Quickly write down what they buy from you and if they buy more than one item, list all that they buy.   Then sort them by age, sex, size (if appropriate)  color, price, where they live, any interests that you know and any other ways to categorize them.  Now let me ask you:

  1. Do you see any obvious patterns that allow you to place them In different groupings?
  2. Do you see conversations that could occur within each group that would be targeted just for each group?

Hopefully you wil be able to form some groupings working with just 10 clients.  If not use a larger test group.  You may have just one single offer, so pick the date they bought their items as a  primary category (just for fun) and also the personal criteria listed above.

Amazing  insight is gained when you do this and lots of ideas emerge for conversations that will make strong connections and build relationships. For example:

  • Multiple product/service purchases, just by themselves, provide ideas for successful up-selling to those who are single buyers.
  • Multiple product/service purchases provide ideas for bundled packages and for promotions!
  •  Age similarities open up targeted conversations around age.  Bring your offerings into these conversations… lead buyers to you.
  • All similar demographics of interests, sex, age etc provide ideas for targeted conversations. Lots of ideas for conversations in which you can bring your offerings to your buyers vs having the conversation be about your offerings.
  • Locations that are shared by clients provide ideas for promotions based around events, weather, local holidays/celebrations etc.

Bottom line .. creativity excels!   Relationship building is effective and based upon real happenings!   You achieve success in your own right BUT guess what?  You also are shining much brighter than your competition.   (assuming they are not also doing this! )  

Know thy clients!   Your clients want you to know some stuff.  It shows you care if you use the information correctly and applied in a relationship building style.

If this all sounds good, continue with more than just 10 of your clients.  Just use a piece of paper or excel.  I’ll be going over other options in the coming weeks.  For now simply lay it out and LOOK at what you find!  See what you DISCOVER that has been sitting right there waiting for you to use for your growing success!   Let me know some of your “wows” in a comment or tow … would love to know.

Here’s to your success via “making connections!”

Five Annoying Online Communication Habits. Do You Have Any?

Online communications are very private moments between readers and senders.  Lots can happen in these private moments .. good and bad!   So why not maximize what you can gain during these moments?  Acquire what I refer to as the “easy” points!  Keep your  relationships strong and growing … no steps backwards

Here are some bad habits to stay away from when using email!

  1. Leaving your email subject line blank!
    Let people know what your message is about.  Maybe they want to open it immediately and maybe they don’t. Make it convenient for “them” not yourself.
  2. Using just your first name by itself in the “from” field of your email.
    Unless you are Oprah, it confuses people.  They may think it is from another Mary they know and then find out otherwise.  It’s irritating.  Just now knowing who it is from at all can create a grumble or two from readers.
  3. Sending a message that opens with you telling them they made spelling errors.
    I know … you think you are doing a good deed.   But picture this:   Someone has worked hard on an article and sent it out finally with a message of inspiration.  They send it our to all and you reply with ” I found  typos  in your first 2 paragraphs  …. ”   and say NOTHING about the article!  Ouch!   The advice for this scenario is what should be applied when giving any type of criticism.    Open your message with something good.  Then share that there are a few items they  might want to correct.    You will not strengthen many relationships by starting out what they did wrong.
  4. Beginning a communication to someone you don’t know with Hey!
    Hey or Hey there has become quite popular.  But you are taking a chance when you begin a communication with “hey” to people you don’t know.  It can be taken as far too casual a greeting. That you are assuming a stance you don’t have. You can appear to be disrespectful and careless.  Also snobbish! Assuming?   Think you get the picture .. it is a risky thing to do.
  5. Putting your message in your email subject line.
    Even if it is a short message people anticipate that there is something inside your email. …so they look, and then they scroll down and look some more.  At some point they decide there is no message and they go back to read your subject line.  All very annoying!   And time consuming.  Grumble Grumble!   It may be more convenient for YOU to put the message in the subject line but it isn’t more convenient for the recipient.

Hope these help keep you out of trouble!  Share any that you have in the comments below!   Thanks!



Here we are at the beginning of February! How are you doing?

do-it-1432946_640I just came out of a meeting in which we continue to plan “ahead” for what we “will” do, “want” to do, “should” do, etc. It repeats itself each and every time we meet and everyone, for some reason, walks out of the meeting feeling like something got accomplished. Really?

Can any of you relate? Does it resemble a pattern of behavior you see around you?

When I paused to reflect on this, I thought about myself. Even though I classify myself as a doer, there are times when I find “other’ things to do to justify my feelings of accomplishment vs what I really had originally intended. End result is that I don’t get to what I “want” to do, “should” do or thought I “would” do!

Last time I experienced this I caught myself and asked, “what is my purpose today?” I recited it to myself in very clear terms. Having implemented this several times now, it is working for me. It get me clear, on track and dive in and “do it.” My purpose is achieved.

If any of what I am sharing hits home with you … recite your purpose for your day, your task, your meeting, etc out loud … get yourself on track and DO IT!

Is it to …write a blog? Make 10 calls a day? Redo your website?. Learn how to be in control of LinkedIn? Create content? Be in charge of your social media resources? Know how to use your social media resources? Make new connections online?

Time goes by too fast. 2016 went by in a flash. Make each and every moment of 2017 serve your PURPOSE for the year. DO IT!

“YES” To Having Captive Audiences!

storytelling400Isn’t it great when you have a captive audience?  When your listeners hang on to every word you say as you speak to a group or even just a single individual!   There are some people who experience this magic every time they speak.  You can probably think of a few right now who always have people stop and listen to every word they say.

The good news is that it doesn’t always require “magic” to experience this yourself. There are multiple ways to go about experiencing a captive audience.  As you begin to implement one or several of the available “ways” you’ll start seeing an increase in your connectivity.  Slowly but surely … you’ll experience a captive audience all the time!

One specific way to begin obtaining a “captive audience” is to use the structure of a story in “all” your communications.  Stories have a successful track record from everyone’s childhood to adulthood in making us stop and listen.   When someone says, “let me tell you a story,” you can almost feel a shift in your “being” as you go into a more relaxed mode.  You sit back and listen, and “connect!

So what is it about stories?  What do stories do?   First they get your attention, directing you away from where you are. Then something happens as the story unfolds. Lastly closure is provided.  Each segment flows to the next.  AND within each segment, each sentence connects and flows to the next as do each of the words used in each sentence … bringing you into the “tide” of the story, and keeping you there (via the structure) until the ending!

When a story ends, you walk away with a complete A-Z communication that via its completeness has been listened to and heard.  The pieces “connect & flow” AND MOST IMPORTANTLY the “communication” is remembered because of the “closure” that is used.  How often, when asked to describe a book or a movie, do you maybe get fuzzy on the pieces of the “happening” but you can always share how it ends …right?

The story structure works wonderfully, as you would expect, when telling an actual story and/or when putting your marketing message into a story scenario.  BUT ALSO, the story structure works wonderfully in ALL types of communications.

Lets break down the structure of a story as you might implement it in ALL types of communications:

    Openings are used to catch attention, set the stage, get your listeners & readers in sync,  get your listeners & readers positioned & ready to hear the next part of your communication.Openings can vary in style:
    Targeting:  Are You A 45+ Year Old Runner?
    Introduction:  A love of soccer is sweeping the USA!!!
    Actual Story Telling:  A Financial Planning client came into my office today.  His pain was great and his stress level high!
    From the stage that is set in the opening, a message is shared. The message might be:
    A simple announcement.
    Sharing of information.
    Making a point.
    Sharing emotions.
    A happening.
    An actual story

    Closure provides completeness, an ending  …
    something that is required by our human DNA.  We look for it in everything we do, from eating dessert, to knowing the answer to a mystery, to getting over a loved one’s death, to finishing a book,  to graduating from schools ,… we thrive on having “closure & completeness!”
    When you provide closure, even in the simplest of communication it is like dotting the “i” and crossing the “t.”  If you don’t provide it, you can get by without it.  People usually know what you mean or fill in their own closure, BUT it is so much stronger and you make a much more cleaner “complete” connection when you do dot the “i” & cross the “t.”Adding closure to all your business communications, short & long  will add that extra glue for connecting to and captivating your audiences.Closure can be of several types with each type, in one way or another, summarizing & delivering the WHY of your communications. Some of the types are:
    Simple Statement:  See You There!
    Call To Action:  
    Buy Now!  
    Cheers & Joy!
    Direct WHY: 
    To Your HEALTH!
    A Result: 
    They lived happily ever after.  

Use the structure of a story in ALL your communications, short & long. Here is a short communication shown with partial use of a story structure and then with complete use of the story structure:

  1. With partial story structure – using Opening & Message only.
    Greetings! Have a wonderful day.
    This can work, i.e you can get by with this. Does it captivate?
  2. With complete story structure –  adding a “closure” with the WHY.
    Greetings! Have a wonderful day. You deserve it.

Quietly say both of  these greeting to yourself as though you are receiving them from someone else and see if you experience an extra “bond” when (the why) “you deserve it” is added at the end. Specifically including the “why” … not assuming it .. provides immediate clarity for “connecting!”  AND I ask you, which greeting “captivates” you more?

There are so many ways to apply the story structure to your business communications for having captive audiences. Turning your marketing messages into stories is an obvious and very KEY way.  Structuring “ALL” your communications around the story structure is a bigger way that will enable you to tremendously increase your connectivity with all audiences both online AND offline.

If you are catching on to what I am sharing, start creating your communications  with the story structure and let me know the differences you experience.  This post will be here for a long while.  Just come back and comment.

If you are not quite comfortable with how you would start using the story structure, I  invite you to schedule a private workshop with me for assistance.  We can customize a workshop specific to your business and your learning needs. Your email or phone call is welcomed.  310-306-1453 or

In today’s business world, making less than “complete” connections with your audiences is almost equal to making no connections. There is just too much information out there.  You can’t afford to be lost in the crowd.  You must know how to  “captivate”  will all your communications.

Join me in saying, “YES” To Having Captive Audiences!

Enjoy ….
About me:  I’m your “go-to”  for knowing how to create effective online communications that will attract, connect, engage and convert online prospects into buyers.   Also the creator of my signature “Content Mktg Power Workshop.”  Added value:  20+ years in corporate voice & data sales & marketing plus 15 years as an entrepreneur.  I “get” you!
Stay in touch via my weekly “Keep Your Business Growing” emails, click here.  Visit my website and ask for a complimentary consultation .

Are You Sending STRONG Communications?

I’ve been talking about being ready for the 2nd half of 2016 and if you are ready. 
One ot the best ways you can be ready and better than ever is to concentrate on your communications.

The more “effective” you make the communications you send, the more connections you will make and keep!  So this week I am touching upon one piece of creating quality communications –  I am sharing with you ways to know if you are sending STRONG communications and why you want to!

Communications are the core of all that we do in business and life.  Everything is a communication!  Today our business communications are “live” and ever flowing.   Marketing is all about providing fresh daily communications  in social media and blog posts for connecting to buyers.  The days of creating one message for one ad that runs for a month are fewer and fewer. 

Bottom Line: You have to know how to create effective messaging both online and offline!

The question being asked above iin today’s title is, “are you sending “strong” communications?”  If you are asking, “what does “strong” mean?  Loud?  In your face?  Bold?”  The answer is NO … none of these define “strong” as applied  in this question.

A short list of definitions for “strong,” as used with communications,  includes  lasting,  clear,  clean,  exact,  deep, quality, solid, meaningful and “right on!”

  • .If you look at the lights on your computer modem or router you can immediately tell if you have a strong connection/communication.
  • When you are on the phone you can tell when you have a strong or weak connection/communication going on.
  • When you plug in a new lamp and it flickers, you know you have a weak connection/communication going on somewhere within the process of the lamp turning the bulb on .

It’s the same with human communications.  You can tell when you have a  strong or weak communication.   Sometimes it takes being extra aware, as there is a buffer used by humans that lets a lot slide by.   This mailing is beign sent to you with the hopes of encouraging all to be extra aware.

Here’s a 7 item checklist you can use as a starting guideline for knowing if you are sending strong communications:

  1. Strong communications have a defined purpose.
    Before they are created, a clearly defined “WHY” is identified for the communication.
  2. Strong communications start with the end in mind.
    You can not start out to make a connection unless you first know what you are connecting to.   You must begin with knowing where you are going.
  3. Strong communications have no gaps.
    There are no “breaks” in strong communications.  No starting and stopping.Only continuous “connecting” communications.
  4. Strong communications include no shortcuts.
    Communications are authentic, real, honest and complete! The Golden Rule for success with all online communications is to remove the need for the reader to have to think.   No guessing. No grey.  No shortcuts!
  5. Strong communications have no weak links.
    Communications are made up of words connecting to words and sentences connecting to sentences, and paragraphs connecting to paragraphs.  If there is any weakness in any of the pieces as they connect , each one to the next one, it robs the strength of the entire communication.
  6. Strong communications have value.They communicate a message that is truly useful, meaningful, elevating, enhancing, and lasting,  a message that remains in the minds of those receiving the communications.
  7. Strong communication are felt.
    Reactions to a strong communication might be, “Right On!”  or “You Got It!”  or “That Hit Home!”  or “YES!” etc.

Take this list and use it as a reference as you create your communications.   If you are not sure, feel like your communications are missing the “strength” you want them to have contact me!   You can have a customized training created for you.    It’s a must that you know how to create quality communications going forward and I am here to help you.


Is Daily Online Posting Giving You Writer’s Block?

Are you one of many who can never think of what to say in your online business postings?  Especially when you are dedicated to maintaining daily visibility? It can be very frustrating at best.

  •  Do you think you are “over-thinking” it?
  •  Maybe your ideas all sound the same because you can’t get past the broad definition of what you do?
  • Maybe you are used to writing ads that speak “to or at” many vs. the engagement style of social media?

There are many reasons for “writer’s block” when it comes to writing posts. BUT it’s a block you must break through if you want to be successful on social media.
Here are five ways to come up with great ideas that are specific to your business.  Hopefully they will get you going immediately! More…

How Do You Keep All Your Online Plates Spinning?

spinningplatesKeeping them spinning is one thing, but you have to first “get” them to spin!

So how do you make that happen? If we look at the image above and use it as a guideline, you have to assume that you can’t begin with them “all” immediately spinning.

It makes sense that the first “concrete” step is to know your physical limits.  How many plates  can you physically spin?  How many places are there on your body enabling you to have a plate spin?

Next would be to organize the identified “places” and plan which plate would be number one and what sequence would enable you to continually add plates without losing the “spin” on the first plates.  Some sense of connectivity would kick in that will hopefully propel continuous spinning while not losing the existing spinning.

Finally you have to know this does not come easily. Consistent practice is what will “get” and “keep” all your plates spinning!

It works the same with keeping all your online resources in motion.  You can’t just jump in and have multiple online resources “spinning” for you.

  • First you must know what your limits are.  Just how many online resources can you and could you keep in motion if it made sense to do so?  What is the maximum needed and what is the minimum?
  • Next if you know your purpose for using online resources  you can easily organize your implementation around what makes sense purpose wise. Also if one online resource feeds the next resource in a “connecting” way, you can gradually add your selection of online resources as it makes sense.  One will build upon the next, making it useful and desirable to use and keep all of them in motion!
  • And yes,  all this is for naught if you don’t consistently put it into action daily.   The good news is it’s like anything new.  If you make yourself create the habit you will see the benefits and want to spend even more time on it!  

Online marketing is here to stay.  If you approach it with care and “purpose” you will be on top of all that comes your way.  You’ll know which plates you need to spin, which ones you want to spin and which ones you “can” and “can’t” spin!

Mapping out a plan of action for your online resources helps tremendously.   It is something we do here at Today’s Way.  Please do not hesitate to inquire  how we may be of service to you!


Where & How To Find “Specific” Types Of Contacts Online!

Twitter  and  LinkedIn, are two online resources where you can search for specific types of contacts; CEO’s, VP’s, Business Owners, Runners, Moms, and anything else you may want to connect with!

Twitter offers a more casual environment that also provides “immediate” engagement.  You can search for CEO’s, VP’s, Business Owners, Moms, Runners, Seniors, etc and start immediately engaging with their tweets if you like!

How it works is you log into your Twitter account and simply put the “type” of contact you are looking for in the search window.  A list of “people” will appear in the dropdown.  The very last option on the dropdown is “search all people for [type]”   A full page of people, three across, will be presented!  This is when you can also filter your results by those closest to you geographically.  As you start  exploring each one, you’ll know which ones are active and available to engage with.